My card keeps getting declined, but I have enough funds
It is possible that your card declines even if your card has enough funds to complete the purchase. Firstly, check that the card you're using is one of our accepted payment methods. If your card is one of the accepted payment methods, one of the following may be the issue:- There is a hold on your card.
- Your card is a prepaid card.
- Your card was reported as stolen.
Related Articles
What happens if my credit card declines during my subscription renewal?
If your card declines when we attempt to charge it on billing day, our system automatically retries to charge your card up to 5 times over the following 3 weeks. If no retry is successful, your subscription will be cancelled automatically. If your ...
What payment methods are accepted?
We currently accept all major debit and credit cards (Visa, Mastercard, American Express, Maestro). We are unable to process transactions under a prepaid card.
How does billing work?
We currently offer 3 different types of subscription membership. You billing experience will differ depending on your type of membership. Here's how it works: We'll attempt to bill your card on the first day of each billing month. If your card ...