Will I still receive my Choice if my subscription renewal payment declined?
If you payment fails, we can't guarantee that you'll receive your Choice. Be sure to update your payment method before the 1st day of a billing month to ensure there are no issues with your subscription. If you're unable to make your Choice due to failed payments, we'll still personalize your box based on your beauty preferences.
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How does Choice work?
When it's time for Choice, you will get an email with a link to a quiz allowing you to customize your box. Please remember that Choice is available on a first-come, first-serve basis - while supplies last. When you receive your Choice email, we ...
Can I still customize my box after the Choice window?
No! You can only customize your box during the Choice window. If you miss the Choice window or you subscribe after the Choice window has closed, you'll not be able to participate in Choice. However, you can be rest assured that your box will still be ...
Why is my subscription status showing "Past Due"?
Your automatic subscription renewal payments are scheduled for the first of the month per your subscription term. If your payment is unsuccessful at that time, your account will be considered Past Due. In this case, we recommend updating your payment ...
How do I cancel my subscription?
To cancel your subscription, please follow the instructions below: Log in to your account. From your account dashboard, click "Subscriptions". Find the subscription you wish to cancel from the list. Click "Manage Subscription". Click "Cancel" on the ...
How do I see my Choice?
Choices can be found in the "Choice History" section of your account dashboard. To review your Choices, please do the following: Log into your Chic Beauty Box account. From the menu's and/or navigation find and select "Choice History". From there, ...