If any of the items we provide to you is missing or damaged, we'll do our best to replace the item. We'll send you a tracking number for the replacement as soon as it is available.

If your shipment is marked as delivered, but you never received it, ensure that you check with your household members and other persons that may have access to your mailbox. Also, check with the carrier to obtain more information about the delivery. If you've exhausted these options, you may contact us within 30 days of the shipment being marked as delivered by the carrier and we'll replace it. You're eligible for one replacement per calendar year for a shipment that was marked as delivered.

If your shipment was never delivered or was marked as missing by the carrier, please contact us and we'd be happy to assist you.

If an item in your shipment arrived damaged, contact us within 7 days of the shipment being marked as delivered by the shipping carrier with a picture of the damage along with the shipping label of your box. Both the picture of the damage and the picture of the shipping label must be photographed together - in the same picture.

If an item in your shipment is missing, contact us within 7 days of the shipment being marked as delivered by the shipping carrier and we'll either replace it or send you an equivalent item in your next box. You're eligible for up to 2 missing item replacements during a calendar year.