On the Chic Beauty Box team, we work hard to help every customer. We recently introduced around the clock support and are now refining our processes to reflect this change to better serve you.
Our support agents work on teams that specialize in different types of customer problems.
We've got a team focused on subscriptions, shipping, community, shopping, billing, and accounts.
But when we get emails out-of-context, they don't go to a dedicated team. Instead, they get added to a general queue.
When we're working through that queue, we first need to understand how we can support each customer. Then, we need to pass their question on to the right team. Even after the question's in the right hands, we might need to ask for more details to get the whole picture.
All this takes time. That's the time that you're waiting for a response. And the time we could use to help solve your problem quickly.
So, to make things easier and faster for everyone, we're making some changes to how our customers contact us.
We'll now offer faster and more personalized support.
That's why we built the
Help Center in our website. It gives you answers to our most popular questions, and instructions on how you can get your issue sorted without needing to get in touch, or wait for a response.
But if you'd still like to chat or write to us, we've also built a chat and ticketing system. When you initiate a chat or create a ticket, you'll have the opportunity to direct your question or concern to a specific department. If your inquiry is not relevant to the department you select, you will experience delays in getting a response from us.
All this means more answers upfront, less waiting time, and a more personalized experience - for all our customers - no exceptions.