How do I pause/suspend my subscription?

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• How do I resume my subscription?

  To resume your subscription after it was paused, please follow the instructions below: Log in to your account. From your account dashboard, click "Subscriptions". Find the subscription you wish to resume from the list. Click "Manage Subscription". ...

• What does a "Canceled" subscription status mean?

  When the status on your subscription is "canceled", it means just that. Your subscription may be cancelled for one of the following reasons: Failed payments. You cancelled your subscription yourself or by contacting Customer Experience. Your violated ...

• How do I reactivate my subscription?

  When your subscription is cancelled you cannot reactivate the subscription. The subscription reaches it's end-of-life once it is cancelled. You must subscribe or resubscribe to a subscription plan to continue receiving boxes. Any applied discounts or ...

• How do I cancel my subscription?

  To cancel your subscription, please follow the instructions below: Log in to your account. From your account dashboard, click "Subscriptions". Find the subscription you wish to cancel from the list. Click "Manage Subscription". Click "Cancel" on the ...

• Why is my subscription status showing "Past Due"?

  Your automatic subscription renewal payments are scheduled for the first of the month per your subscription term. If your payment is unsuccessful at that time, your account will be considered Past Due. In this case, we recommend updating your payment ...